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Secondary password issue

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I am a newcomer to this game!

I find out that at the beginning when you create your character and you want to play it demands a secondary password to protect you from account stealing, but the password cannot get entered. It always says ''an error has occurred at DB''.

I don't know if it requires a password of a magical combination of numbers but whatever I do the same message pop up!

Please figure out how to fix that problem since I m a newcomer here and willing to play this game.

Thank you !

password problem.png

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